Returns and Refunds

Returns and Refunds

 Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, has been worn, damaged or missing parts for reasons not due to our error cannot be refunded.

To make a return, please contact us at amberroselashes@hotmail.com.

Please note, shipping costs are non-refundable. This includes the shipping cost originally applied to your order, and the cost to return the Lashes.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at amberroselashes@hotmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at amberroselashes@hotmail.com.

 

Once an order has been placed we do not exchange or refund items unless any of the above conditions are met. Please always double check your order is correct before proceeding to the payments section.

Also, please make sure your shipping address is correct before proceeding to the payments section, as we are unable to offer a refund, re-send or exchange if you enter the wrong information or dont include vital information and do not receive your product(s).


Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Custom Charges

Amber-Rose Lashes LTD is not responsible for any custom charges customers may incur.

 

Damaged/faulty Items

First of all, we are extremely sorry you have received a damaged or faulty item from us. We have strict quality control guidelines, but from time to time these items may slip through into our approved goods. If you do have any damaged items, you must email us a picture to amberroselashes@hotmail.com along with your original order number and we will be happy to replace these for you. Please note if you do not have a picture of the damage we will be unable to help.